Insight
See all interactions with bookings
Agentivity is updated every time your team engages with a booking. Our system then makes a decision as to why that was, based on the changes we can see in the booking.
We can therefore tell you a lot about touches to bookings both pre and post ticketing. This also provides great insight into possible GDS abuse behaviour or training needs for individuals in your team.
See exactly what you do for your clients
The tracking of all interactions with bookings also provides you with fantastic insight into your corporate clients and their buying behaviour.
If you rely on your back-office to provide you with customer views, it’s going to be based on what you’ve invoiced for that client.
With Agentivity we show you the work you have done for this client. You can use this data to then evaluate the client’s profitability with your agency.
Quickly see staff activity
With Agentivity, you quickly see what type of bookings are being booked by your team, in real-time.
We even drill down into detail such as active vs passive hotel bookings so you can identify if productivity or revenue opportunities were missed.
Get easy, fast access to the data flowing through your agency with Agentivity.
Control
Trap issues before they cause a bottleneck
We see your bookings as they are created and several of our queries allow you to become aware of missing elements to bookings which will cause a problem later on.
For instance, being able to find bookings missing a mobile number (both in the phone field and/or the CTCM fields) on the day it was created will allow you to have these correct before they become an action on an airline queue later.
Add prioritisation to your workflow
We can read and understand supplier action requests in your bookings and prioritise those for you based on travel or required action date.
This is not something you can achieve on a GDS queue - you have to work through the entire queue in order to figure out what to work on.
Using our prioritsation appraoch you can take control of your day and work far more efficiently.
Be proactive on potential issues
Our unique machine-learning process can read, and understand, what airlines are asking you to do in each booking. Including when their ticketing deadline is.
This helps you deal with these bookings proactively, avoiding an HX or cancelled status. It will also make you the favourite agent of your key airlines.
Be in control and prevent errors rather than dealing with them down the line.
Growth
An ideal benefit of the right technology is that it should allow you to do more with less
This is something we continue to deliver on for our clients in both Agentivity and NavAgent. Our solutions deliver the answers to your key business questions instantly. Some examples:
Which of my bookings are still unticketed?
Are all bookings leaving tomorrow in order?
A corporate client wants to see all their bookings for the next two months
I would like to double check bookings created today for a specific client
I need to find all my clients on a specific flight, route or at a destination
… and many more
Having Agentivity do all the hard work for you, saving you time and putting your clients first means you and your team can concentrate on growing your agency business.
Add more services for your clients
Selling more content per booking has always been a challenge for many TMCs. We have developed processes, reports and automated insights to help our clients attach more per booking. A classic scenario is where a traditional process is quite focused on getting a booking ticketed, only to never appear in front of your staff again.
We solve this by enabling you to see upcoming travel with opportunities for more content, and putting those same opportunities in front of your travel sellers closer to time of travel.
Another example relates to more frequent contact with your clients prior to travel. Our passenger departures report can be used to contact clients coming up for travel and wishing them a good trip, or offering them extra services such as airport transfers, baggage tracking or even online check-in.
We return results quickly and in an easy-to-read format, helping you achieve additional customer contact in a scalable, economical way.
Let us show you how we can help your agency gain
insight, control and growth.
We’ve made taking your first step with data easy, and we will do all the hard work for you.
☑GDS setup ☑ Other booking sources ☑User Setup ☑ Training ☑Goal Tracking